Welcome to NEO!
These Terms of Service (the "Terms") govern your use of the NEO service (the "Service"), except where we expressly state that separate terms (and not these) apply. By creating an account or using the Service, you agree to these Terms.
The Service is a product provided to you by Hyunjon Co., Ltd. (the "Company," "we," "us," or "our"). Therefore, these Terms constitute a binding legal agreement between you and the Company.
The NEO Service
We provide the Service to you to realize our core mission: "Tech for Wellbeing Life." Our Service consists of the following elements:
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Tracking and Analyzing Fitness Data: Everyone is different. We aim to enhance the effectiveness of your workouts and enable more precise, systematic health management by measuring and recording your actual fitness data. We build systems that understand your physical activities to help improve your overall wellbeing. As part of this, we may highlight content, features, and accounts you might be interested in, and offer ways to experience additional services based on your activity within the Service.
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Fostering a Safe and Healthy Environment: We develop tools, utilize data, and provide resources to ensure our users have a positive and inclusive experience, including assisting users who may need help. We employ dedicated teams and systems to prevent abuse, violations of our Terms and policies, and harmful or deceptive behavior. We use all information available to us—including your data—to keep the Service secure. We may also share information regarding misuse or harmful content with law enforcement. Please refer to our Data Policy for more details.
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Continuous Improvement through Technology: As our Service grows, we continuously develop and apply advanced technologies to provide a better experience. A core part of our Service is organizing and analyzing the growing volume of data within our ecosystem. We heavily invest in state-of-the-art technologies, such as Artificial Intelligence (AI) and Machine Learning (ML), to deliver personalized, safe, and enhanced experiences for our global user base. Automated technologies also help ensure the functionality and integrity of our Service.
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Ensuring Global Access: To operate a global service, we must store and transfer data across systems worldwide, including outside your country of residence. This global infrastructure is essential and fundamental to providing our Service. This infrastructure may be owned or operated by the Company or its affiliates.
Purchases and Subscriptions
You may purchase premium features and paid services through the NEO app and website.
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Subscriptions
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We may offer services and associated features that provide premium benefits for a specific period in exchange for a fee (the "Subscription Service").
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We may offer a free trial for the premium features. If you sign up for a free trial, you will be billed for the subscription fee at the end of the trial period, and you will be billed on a recurring basis at the end of each subsequent subscription cycle until you cancel.
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By agreeing to these Terms and electing to purchase a subscription, you acknowledge that your subscription has a recurring payment feature and you accept responsibility for all recurring payment obligations prior to cancellation of your subscription by you or us. Your subscription continues until cancelled by you or we terminate your access to or use of the Service or subscription in accordance with these Terms.
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Renewal and Cancellation
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Subscription Services automatically renew. If you do not wish to renew, you may cancel your subscription at any time; however, you must cancel before the end of your current billing cycle to avoid future charges.
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The Subscription Service is tied to the operating system (OS) account information you use (e.g., Apple ID, Google Account). The subscription remains active regardless of whether you delete the app, deactivate your NEO account, or stop using the Service.
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To cancel your Subscription Service, we cannot process the cancellation of auto-renewal directly on our end. You must follow the cancellation procedures provided by the platform where you made the purchase, such as the Apple App Store or Google Play Store.
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Changes to the Subscription Service
We reserve the right to discontinue or modify the contents (features, benefits, etc.) of the Subscription Service. Any changes that may disadvantage users of paid services will take effect at least 30 days after the date of notice. You may cancel your Subscription Service before the changes take effect. If you continue to use the Subscription Service after the changes are implemented, you will be deemed to have accepted the modified terms.
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Payments
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When you purchase a Subscription Service or other paid features (collectively, "Products"), you agree to pay all applicable fees, including any taxes and transaction fees.
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You must comply with the payment processing terms of service of the respective app store platform and fulfill your contractual obligations.
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If you purchase Products via an app store, all payments, disputes, and complaints will be handled according to that app store’s payment terms. We have no authority to intervene and accept no legal liability regarding third-party payment processing.
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We cannot alter your device settings. If you choose to bypass device-level authentication for purchases, we cannot control those transactions and assume no liability for them.
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Liability for Third-Party Payments
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Except in cases where your personal information is leaked due to our willful misconduct or gross negligence leading to unauthorized purchases, you are solely responsible for any damages or charges incurred through your account.
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We are not liable for any unauthorized third-party purchases resulting from your negligence in securing your personal information or failing to use password protection features on your device or app store.
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Please ensure that acquaintances, children, or family members do not make unauthorized purchases using your device. Unless otherwise stipulated by applicable law, you are responsible for paying for any Products purchased by others using your device without your consent, and we bear no responsibility for such charges.
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Refunds
You may cancel your use of paid services at any time. Except as required by applicable law, paid subscription fees are non-refundable for partial-term cancellations. Specific refund requests for subscriptions may be reviewed on a case-by-case basis and granted at the sole discretion of the Company.
Refunds for Subscription Services permitted under the laws of your country of residence are processed in accordance with the refund policies of the payment platform you used (e.g., Apple App Store), and certain restrictions may apply. Please review and directly contact the relevant service provider regarding their specific refund policies.
Other Monetization Methods
To promote businesses and organizations that partner with us, we may display advertisements within and outside the Service. We use personal data, such as your activities and interests, to show you more relevant ads.
We strive to show you useful and highly relevant ads without revealing your identity to advertisers. We do not sell your personal data. Advertisers provide us with their business objectives and the target audience they wish to reach, and we then display their ads to users who might be interested.
We also provide advertisers with performance reports to help them understand how users interact with their content. We do not share any direct personally identifiable information in these reports.
Based on our commercial relationships, you may also see branded content posted by accounts promoting specific products or services.
Data Policy
To provide the Service, we must collect and use your information. Our Data Policy (or Privacy Policy) explains how we collect, use, and share information across the Company’s products. You can manage your information through the privacy and security settings in the Service. You must agree to the Data Policy to use the Service.
Your Responsibilities
In exchange for our commitment to provide the Service, you agree to the following responsibilities:
Who Can Use the Service
We want our Service to be as open and inclusive as possible, but we also require it to be safe, secure, and fully compliant with the law. Therefore, you must meet the following criteria:
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You must be at least 14 years old.
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You must not be prohibited from receiving any aspect of our Service under applicable laws, nor be restricted from using payment-related services.
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Your account must not have been previously disabled by us for violation of the law or any of our policies.
Prohibited Conduct
To maintain a safe and open Service for our global user base, everyone must do their part.
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Do not impersonate others or provide inaccurate information. While you do not have to disclose your real identity on the Service, you must provide us with accurate and up-to-date information (including registration details). You must not impersonate any person or entity, and you cannot create an account for someone else without their explicit permission.
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Do not engage in unlawful, misleading, or fraudulent acts. You must not use the Service for any illegal or unauthorized purpose.
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Do not violate our Terms or policies. You must comply with these Terms, our Service Guidelines, and all other applicable policies, and you must not help or encourage others to violate them.
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Do not interfere with the Service. You must not do anything to interfere with or impair the intended operation of the Service. This includes abusing reporting, dispute, or appeals channels by making fraudulent or groundless claims.
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Do not attempt unauthorized access or data scraping. You must not create accounts, access data, or collect information in unauthorized ways, including using automated means without our express permission.
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Do not buy, sell, or transfer accounts or data. You must not sell, license, or purchase any account or data obtained from us or our Service. This includes buying or selling user accounts (including usernames), soliciting other users' login credentials, or improperly utilizing access tokens.
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Do not infringe on intellectual property or privacy rights. You must not post someone else’s private or confidential information without permission, nor infringe on anyone else's rights, including intellectual property rights (e.g., copyright or trademark infringement, counterfeiting, or piracy). You must ensure you own or have obtained all necessary rights to the content you post or share.
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Do not modify or reverse-engineer our products. You must not modify, translate, create derivative works of, or reverse engineer our products or their components.
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Do not use domain names or URLs in your username without our prior written consent.
Permissions You Grant to Us
As part of this agreement, you grant us the permissions necessary to provide the Service.
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License to use your content: We do not claim ownership of your content, but you grant us a license to use it. Nothing changes regarding your rights to your content. You are free to share your content with anyone else, wherever you want. However, to provide the Service, we require legal permission (a "license") from you. When you share, post, or upload content that is covered by intellectual property rights (like photos or videos) on or in connection with our Service, you grant us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to host, use, distribute, modify, run, copy, publicly perform or display, translate, and create derivative works of your content. This license exists solely for the purpose of making the Service available to you and other users. You can end this license at any time by deleting your content or account.
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Permission to use your username, profile picture, and activity information in connection with accounts, ads, and commercial content: You grant us permission to show your username, profile picture, and information about your actions (such as likes or follows) or relationships next to or in connection with accounts, ads, offers, and other commercial content that you follow or engage with, without any compensation to you.
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Permission to update software: You agree that we may automatically download and install updates to the Service on your device.
Our Additional Rights
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If you select a username or account identifier that we determine is inappropriate or violates our policies (e.g., it infringes upon someone's intellectual property or impersonates another user), we reserve the right to change or remove it.
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If you use content covered by intellectual property rights that we have made available in our Service (e.g., images, designs, videos, or sounds we provide that you add to content you create or share), we retain all rights to our content, but not to yours.
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You may only use our intellectual property and trademarks (or similar marks) as expressly permitted by our brand guidelines or with our prior written permission.
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You must obtain our written permission or act under an open-source license to modify, create derivative works of, decompile, or otherwise attempt to extract our source code.
Content Removal and Account Termination
We can remove any content or information you share on the Service if we believe it violates these Terms, our policies, or if we are permitted or required to do so by law. We can refuse to provide or stop providing all or part of the Service to you (including terminating or disabling your access) immediately to protect our community or services, or if you create risk or legal exposure for us, violate these Terms or our policies, repeatedly infringe other people's intellectual property rights, or where we are permitted or required to do so by law.
If you believe your account has been terminated in error, or if you want to disable or permanently delete your account, please contact us at sailor_peanut@naver.com. When you request the deletion of content or your account, the deletion process will automatically begin within 30 days. It may take up to 90 days to delete content after the deletion process begins. While the deletion process is underway, the content is no longer visible to other users, but remains subject to these Terms and our Data Policy. After the content is deleted, it may take up to another 90 days to remove it from backups and disaster recovery systems.
Content will not be deleted within 90 days of the account or content deletion process beginning in the following situations:
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Your content has been used by others in accordance with this license and they have not deleted it (in which case this license will continue to apply until the content is deleted).
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Deletion within 90 days is not possible due to technical limitations of our systems (in which case, we will delete the content as soon as technically feasible).
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Immediate deletion would restrict our ability to:
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Investigate or identify illegal activity or violations of our Terms and policies.
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Protect the safety and security of our products, systems, and users.
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Comply with a legal obligation, such as the preservation of evidence.
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Comply with a request from a judicial or administrative authority, law enforcement, or a government agency.
In such cases, the content will be retained only for as long as necessary for the purpose for which it has been retained (the exact duration will vary on a case-by-case basis).
If you delete or we disable your account, these Terms shall terminate as an agreement between you and us, but the provisions in this section and the "Agreement and Disclaimers" section below will survive termination.
Agreement, Disclaimers, and Limitations of Liability
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Entire Agreement: If you use certain other features or related services, you will be provided with an opportunity to agree to supplemental terms that will also become part of our agreement. To the extent any supplemental terms conflict with these Terms, the supplemental terms shall govern.
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Severability: If any aspect of this agreement is unenforceable, the rest will remain in full force and effect.
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No Waiver: Any amendment or waiver to our agreement must be in writing and signed by us. If we fail to enforce any aspect of this agreement, it will not be considered a waiver.
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We reserve all rights not expressly granted to you.
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Third-Party Rights: This agreement does not give rights to any third parties.
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Transferability: You cannot transfer your rights or obligations under this agreement without our consent. Our rights and obligations can be assigned to others. For example, this could occur if our ownership changes (as in a merger, acquisition, or sale of assets) or by operation of law.
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DISCLAIMER OF WARRANTIES: OUR SERVICE IS PROVIDED "AS IS," AND WE CANNOT GUARANTEE IT WILL BE SAFE, SECURE, OR WILL WORK PERFECTLY ALL THE TIME. TO THE EXTENT PERMITTED BY LAW, WE ALSO DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
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Third-Party Conduct: We do not control or direct what people and others do or say, and we are not responsible for their actions or conduct (whether online or offline) or any content they share (including offensive, inappropriate, obscene, unlawful, and other objectionable content). We are also not responsible for services and features offered by other people or companies, even if you access them through our Service.
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LIMITATION OF LIABILITY: OUR LIABILITY ("LIABILITY") FOR ANYTHING THAT HAPPENS ON THE SERVICE IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. IF THERE IS AN ISSUE WITH OUR SERVICE, WE CANNOT KNOW ALL THE POSSIBLE IMPACTS. YOU AGREE THAT WE WILL NOT BE RESPONSIBLE FOR ANY LOST PROFITS, REVENUES, INFORMATION, OR DATA, OR CONSEQUENTIAL, SPECIAL, INDIRECT, EXEMPLARY, PUNITIVE, OR INCIDENTAL DAMAGES ARISING OUT OF OR RELATED TO THESE TERMS, EVEN IF WE KNOW THEY ARE POSSIBLE. THIS INCLUDES WHEN WE DELETE YOUR CONTENT, INFORMATION, OR ACCOUNT.
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Notwithstanding the foregoing, the laws of some jurisdictions do not allow the disclaimer of implied warranties or certain limitations of liability, so some or all of the disclaimers and limitations of liability in this section may not apply to you.
Dispute Resolution
If you are a consumer, or where applicable law otherwise requires, the laws of the country in which you reside will apply to any claim, cause of action, or dispute you have against us that arises out of or relates to these Terms ("claim"), and you may resolve your claim in any competent court in that country that has jurisdiction over the claim. Without prejudice to the foregoing, you agree that, in its sole discretion, the Company may also bring any claim we have against you related to efforts to abuse, interfere, or engage with our products in unauthorized ways, in the country in which you reside that has jurisdiction over the claim.
Unsolicited Material
We always appreciate feedback or other suggestions, but we may use them without any restrictions or obligation to compensate you for them, and we are under no obligation to keep them confidential.
Updating These Terms
We may change our Service and policies, and we may need to make changes to these Terms so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you before we make changes to these Terms and give you at least 30 days to review them before they go into effect. If you continue to use the Service after the revised Terms take effect, you will be bound by them. If you do not want to agree to these or any updated Terms, you can delete your account.
Last Revised: September 4, 2026